Returns & Refund Policy:
General Rule:
In general, Expo Trading Pvt Ltd operates a zero returns policy due to the nature of the products. We do not accept returns or refund, unless the product is damaged or defective. But in special situations, we may accept return products, if the request is justifiable.
Damaged or defective item:
In the event you receive a damaged or defective item, please contact us within 48 Hours of receiving the product, and we will provide instructions for return or replacement.
Delivery Policy (Free Delivery):
Limited deliveries will be made on Fridays, therefore Orders placed on Thursdays after 5pm and on Fridays, will be delivered on the following day.
- Male’ Delivery : Expected Delivery Time: 1-2 Days.
- Hulhumale’ Delivery : Expected Delivery Time: 1 -3 Days.
- Boat Delivery : Next-day delivery or based on shipping date provided by customer
- Proof of Delivery
Anyone who signs for the delivery at the address, considered as authorized person to collect goods. All deliveries require a signature upon receipt. The delivery center shall verify the delivery via phone call to the specified phone number before the item is dispatched.
- Personal Pickup : All items ordered on Aspen Springs Online can be picked up from our super market before delivery.
Terms and Conditions / Privacy Policy
- Introduction
Welcome to “AspenSpringsmv.com”, an Expo Trading Pvt Ltd’s website. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit and interact with our website. Your privacy and security are essential to us.
- Information We Collect
We may collect Personal Information such as Name, contact information (email address, phone number), and other details you provide during registration or purchase.
We use your information for the following purposes:
– To process and fulfill orders.
– To improve our website and services.
– To communicate with you regarding promotions, updates, and customer support.
- Data Security
We take measures to protect your data but you are responsible for safeguarding your login information.
- Acceptance of Terms : By using our website, you agree to abide by these terms and conditions.
- Product Information : Product descriptions and prices are subject to change without notice.
- Ordering and Payment : Orders are subject to availability and acceptance.
- Contact Us :
If you have questions about this policy, please contact us at [email protected].
Effective Date: 01-Sep-2023